Interdisciplinary Elective
CONSUMER PROTECTION LAWS
Total Credits: 4
Mode of Offering: MOOC Course
Course Teacher: Dr. Aneesh V. Pillai, Assistant Professor, School of Legal Studies,
Course Code: 22-405-0406
Course Objective:
This course is intended to provide an idea about the scope and application of consumer protection laws in India. This further discusses the various quality standards and marks for the protection of consumers as well as the issue of defect and deficiency in goods and services. This course also provides an idea about the mechanisms for the enforcement of consumer rights in India. The course intends to cover contemporary judicial and legal developments in this area.
Learning Outcomes:
On successful completion of this course, the learner will be able:
1) To understand about various consumer rights, the laws dealing with such rights and to act as a responsible consumer in the market
2) To understand the unfair practices in the market and advice about the same to his friends and relatives
3) To pursue remedies not only for him but on behalf of others against defect or deficiency
Course Content:
Module I: Introduction
Consumer: Meaning and Scope - Rights of Consumers – History of Consumer Protection - Consumer Protection Laws – General Laws – Specific Laws – Voluntary Mechanisms
Module II: Consumer Protection Laws
Civil Laws – Criminal Laws - Consumer Protection Act, 2019 – Key Features – New Definitions – Central Consumer Protection Authority – Mediation - Other important Features
Module III: Defects in Goods
Goods - Consumer of Goods – Defects – Remedies – Judicial Decisions - Unsafe and Hazardous Products - Product Liability - Quality Certification Marks and Standards
Module IV: Deficiency in Service
Service - Deficiency in Service – Remedies – Deficiency in Different Services - Unsafe and Hazardous Service - Service Liability – Medical Service & Consumer – Advertisements
Module V: Enforcement of Consumer Rights
Agencies under Consumer Protection Act - Central Consumer Protection Authority – Consumer Protection Councils - Consumer Commissions - Jurisdiction, Functions and Powers - Procedure – Enforcement of Orders – Mediation
References:
1. Dr. Avtar Singh, Consumer Protection Laws, EBC, Lucknow, 2018
2. G. B. Reddy, Law of Consumer Protection, Hyderabad: Gogia Law Agency, 2014
3. Mamta Rao, Public Utility Services under the Consumer Protection Act, Deep and Deep Publications, New Delhi, 1998
4. V N Viswanathan, Consumer Rights in Service Sector, D. K. Agencies, New Delhi, 2008.
5. Rifat Jan, Consumerism and Legal Protection of Consumers, Deep & Deep Publishers, New Delhi, 2007.
6. MM Nabi, et al, Consumer Rights and Protection in India, New Century Publications, 2015
7. D P Wadhwa & N L Rajah, The Law of Consumer Protection (Set of 2 Volumes), Lexis Nexis, 2017
8. Dr. H. K. Saharay, Text Book on Consumer Protection Law, Universal Law Publishing Co, 2017
9. P K Dutta, Consumerism and Consumer Protection in India: Law and Practice, Himalaya Publishing Co, 2015.
- Teacher: Dr Santhosh Kumar G
- Teacher: Dr. Aneesh V. Pillai